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Returns & Exchanges
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, we want you to be satisfied; if there is an issue with your order, please contact us within 30 days.
1
Initiate Request
Contact our support team at [email protected] with your order number and reason for the return.
2
Review
Our team will review your request and provide a Return Merchandise Authorization (RMA) if applicable.
3
Packaging
Securely pack any non-perishable items or hardware in their original packaging.
4
Refund Processing
Once received and inspected, a refund or credit will be issued to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing